Answers On Bali Visas, Extensions & KITAS

The official government fee is IDR 500,000. Our service fee is USD 65 (about IDR 1,000,000), covering document preparation, lodgement and monitoring — no hidden add-ons.

Yes. Express handling carries a higher service fee than the standard 7–10 business day track; ask us for the current express price for your dates.

Bank transfer and major payment gateways. We issue a proforma invoice before you pay anything.

They are all-in agency service estimates, not official government fees. Final cost depends on your nationality, the visa duration and whether a sponsor is required.

Yes — message us with your group size and we quote a combined rate for shared document handling.

A deposit secures our concierge slot and government fee payment; the balance is due once your documents are lodged.

We are a licensed operation under Juara Holding Group, in business since 2014, with a physical office in Kuta and 12,000+ applications on record. We never ask for full payment before confirming your eligibility.

Yes, we issue a formal invoice with our company details for expense claims or corporate reimbursement.

Your original passport with at least 6 months' validity and two blank pages, plus a printout of your onward flight ticket out of Indonesia.

For a standard VOA extension, no. For KITAS and investor pathways, yes — a bank statement or income proof is required.

A standard VOA extension does not require one. E28A investor KITAS, E33G digital nomad KITAS and similar pathways do — we can act as or arrange your corporate sponsor.

You'll need to renew your passport first; Indonesian immigration will not process an extension on a passport with under 6 months' validity.

We can advise on acceptable alternatives, including a refundable onward ticket, but a confirmed departure record is generally required.

Yes, each traveller needs their own passport and document set, but we handle the whole family's paperwork as one case.

Yes, but overstay fines (IDR 1,000,000/day) apply and must be settled before any new visa or extension is processed. Message us immediately.

VOA eligibility depends on your passport's nationality; not every passport qualifies for Visa on Arrival. Tell us your nationality and we confirm the right pathway.

Yes, if you already have a qualifying sponsor or investment. Ask us which entry route is fastest for your situation.

Typically 7–10 business days from your biometric appointment to a stamped passport.

Yes, once — for a mandatory biometric appointment (fingerprints and photo). We handle every other step, including collecting your passport afterward.

No. Treat any offer claiming a fully remote extension with no biometric appointment as a scam — Indonesian immigration requires it by law.

Ideally 14 days before your current visa expires. The latest we can accept a new case is 7 business days before expiry.

We lodge your application at the immigration office, pay the government fee on your behalf, and schedule your biometric appointment.

Your concierge monitors your case daily and updates you by WhatsApp at every stage, from lodgement to passport collection.

Generally yes, but avoid international travel until your extension is stamped. Ask us before booking any flights.

We do — our team collects it on your behalf and arranges delivery or pickup, so you don't need to return to the office.

This is rare when documents are prepared correctly. If it happens, we identify the cause immediately and advise your next legal option.

IDR 1,000,000 per day of overstay, strictly enforced.

No — it can be extended only once, for 30 additional days, for a maximum stay of 60 days total.

Beyond the fine, significant overstays can lead to detention and deportation with an entry ban. Contact us as early as possible if you're at risk.

No. Any paid work in Indonesia requires a work-authorised KITAS. We can advise on the correct visa if you plan to work or invest.

It isn't mandatory for a VOA extension but is required for several KITAS categories and is good practice regardless.

Yes. As a Juara Holding Group subsidiary, your passport and financial documents are handled to the same confidentiality standard as our premium concierge businesses.

We track regulation changes continuously and will tell you immediately if anything affects your case, adjusting the plan where needed.

No agent can guarantee a government decision. What we guarantee is correctly prepared documents, a licensed process, and full transparency at every step.

We retain records only as long as required for your case and any renewal, handled under strict confidentiality.

A standard VOA extension is lodged in person at an immigration office; an e-VOA extension is lodged online through our sponsor partner's portal, though a biometric appointment is still required for both.

B211A is a single-entry visa offering up to 60 days initially, extendable, often used by those needing longer flexibility than the standard 30+30 day VOA structure.

The E33G Digital Nomad KITAS (1 year, renewable) or the C5A Creator/Remote Worker visa (up to 180 days), depending on how long you plan to stay.

The E28A Investor KITAS, typically valid 1–2 years, tied to your PT PMA company.

The E33 Second Home Visa (5–10 years) suits retirees and long-stay residents with qualifying Indonesian bank deposits.

A premium, long-duration visa (5–10 years) aimed at high-net-worth and strategic investors, priced from USD 3,000 in service fees.

Each family member needs their own visa or KITAS, but dependents can often be sponsored under a primary applicant's investor or work KITAS.

The government fee is the same either way. DIY costs more in time (10–15 hours, a minimum of 3 immigration visits) and carries a higher risk of document errors that can delay or derail your application.

If you plan to stay under 60 days total, a VOA extension is simplest. If you plan to stay months or years, work, invest or retire in Indonesia, a KITAS pathway is more appropriate — message us your plan and we recommend the right one.